REFUND POLICY

Policy

This document outlines the refund policy applicable to all soccer player registrations and event bookings within our organization. It covers leagues, tournaments, and camps, establishing guidelines that protect the schools operational sustainability. The policy is designed in alignment with industry best practices and complies with current regulations, ensuring transparency and fairness in managing refund requests. Whether registering for a youth league or reserving a spot in a soccer camp, Schools will find clear instructions on their eligibility, procedures, and timelines for refunds.

The policy aims to balance flexibility for registrants with the administrative and financial commitments involved in organizing soccer events. It emphasizes that registration fees are generally non-refundable but provides exceptions under specific conditions.

This structured approach helps maintain trust and operational efficiency across all soccer-related activities in the SEVENS LEAGUE region

Policy Overview

The refund policy primarily establishes that registration fees for soccer leagues, tournaments, and camps are generally non-refundable. This is due to the commitments that SEVENS LEAGUE makes regarding resources, scheduling, and associated costs once a registration is completed. Refunds are considered exceptions to this rule and are not guaranteed automatically. This approach safeguards the financial stability of SEVENS LEAGUE while setting clear expectations for Schools.

Overall, the policy makes it clear that refunds are handled carefully and with respect to the logistical constraints of organizing sporting events. Schools are encouraged to understand these provisions before completing their registration or booking to avoid misunderstandings.

Eligibility for Refunds

Refund requests will be considered under specific eligibility criteria primarily focusing on whether the participant has actively taken part in the soccer program. Specifically, refunds are possible only if the participant has not attended any practices, games, or events related to their registration. Once participation has occurred, refund requests will generally be declined as the services have effectively been rendered.

Furthermore, refunds are not granted beyond clearly published deadlines. These deadlines typically coincide with critical operational phases such as uniform ordering, equipment procurement, and final roster submissions. Once these milestones have passed, the financial and logistical commitments make refunds untenable.

To maintain accountability, refund requests must be submitted by the school’s administrator who completed the original registration. Third parties or relatives are not authorized to request refunds on behalf of registrants.

This ensures proper documentation, verification, and adherence to SEVENS LEAGUE policies.

In summary, SEVENS LEAGUE upholds a strict eligibility protocol designed to protect both Schools and the organization while maintaining fairness in exceptional cases.

Deductions and Non-Refundable Fees

Certain fees associated with registrations and event bookings are explicitly non-refundable. These include mandatory affiliate membership fees, which are commonly set at a nominal fixed amount, such as R500. This fee supports broader organizational functions at the national level and is non-recoverable once paid.

In addition, processing fees related to credit card transactions and background checks (where applicable) are non-refundable. These charges represent actual costs incurred during the registration process and cannot be reversed.

SEVENS LEAGUE may also deduct a reasonable administrative or processing fee from any approved refund amounts. An example often cited is a R10 deduction to cover the administrative overhead involved in managing cancellations and refund processing.

Schools should be aware of these non-refundable components before registering to set realistic expectations about potential refund amounts. Transparency about deductions reinforces trust and helps avoid disputes.

Refund Request Procedures

All refund requests must be submitted in writing by email directed to SEVENS LEAGUE official contact points. Verbal requests or informal communications are not accepted to ensure proper record-keeping and timely processing.

Supporting documentation or detailed explanations are often required to accompany refund requests. This information helps the SEVENS LEAGUE validate the circumstances and make informed decisions consistent with the policy. For instance, in certain cases, specific incident reports or proof of unforeseen events may be required.

There is a strict deadline for submitting refund requests, frequently set as a window of 20 days following the event or incident prompting the request. Timely submission ensures that claims are processed efficiently and helps the school manage its administrative responsibilities.

Schools are encouraged to familiarize themselves with the request procedures before initiating cancellations to avoid delays or denials caused by incomplete or late submissions.

Timeline and Refund Processing

Upon receipt of a refund request, SEVENS LEAGUE commits to acknowledging the submission within one week. This initial acknowledgment provides assurance to the participant that their request is under review and outlines any additional steps or information needed.

The refund processing time frame typically spans two to four weeks, allowing for administrative evaluation, verification of eligibility, coordination with third parties if insurance is involved, and the actual issuance of the refund.

Refunds are issued exclusively by eft (Bank Transfer). The policy forbids cash or credit refunds to maintain proper financial auditing and control. Schools should account for mailing times when expecting to receive their refunded amounts.

This structured timeline supports transparency and helps set clear expectations for Schools awaiting their refunds, contributing to smoother service delivery.

Event Booking Specifics

When booking events such as tournaments, camps, or special events, deposits are typically non-refundable after the established deadline. This policy protects the SEVENS LEAGUE from last-minute cancellations that can disrupt event planning and financial commitments.

If an attendee participates in an event or cancels past the deadline, no refund will be granted. This reinforces the importance of adhering to cancellation policies and encourages prompt communication if plans change.

 Contact Information & Appeals

All refund requests and inquiries should be directed through the designated email address info@sevenleague.co.za

This centralization ensures that requests are tracked, responded to, and processed consistently.

Appeals to refund decisions are considered only in extraordinary circumstances, such as medical emergencies or other significant unforeseen events. Such appeals must include comprehensive documentation and a clear explanation of the situation to be reviewed appropriately.

SEVENS LEAGUE administrator or refund officer is responsible for managing all refund-related communications. They provide professional support, timely updates, and final determinations on refund matters.

Schools are encouraged to maintain clear and respectful communication to facilitate effective resolution and maintain positive relations with the organization.